Frequently Asked Questions
- General FAQs
- Who can become a member at SBSP?
We have memberships to suit the needs of a range of people including the general public and students. If you want more information on how to become a member and the type of memberships we offer, take a look here.
- How can I cancel my membership?
You can cancel at any time within the 14-day cooling-off period. Once the cooling-off period has expired, depending on your membership, you will need to request to cancel your membership before the 10th of each month by emailing firstname.lastname@example.org.
If you are on a 12-month contract, once the 14-day cooling-off period has expired you cannot cancel your membership within the contract dates.
- How do I book a session?
- If you have already registered online for a membership, you can download the Swansea Bay Sports Park App on the App Store or Play Store and use the App to book the facilities (badminton, basketball, squash, table tennis) and fitness classes.
- Bookings can be made 7 days in advance.
- If you are unable to make a fitness class, please cancel your space as soon as possible via the App.
- If you have not registered for a membership, please create an account via the SBSP website
- How can I provide feedback?
There are several ways in which users can provide feedback. Either in person, by speaking with one of our friendly team members, who will log your feedback on our system.
From time to time we will email a feedback survey out to our members, which is the perfect opportunity to have your say. We welcome feedback in order to improve our service so would love to hear from you.
- What are your opening times?
Keep up with our opening times here.
- Where is Swansea Bay Sports Park?
SBSP Singleton is situated directly opposite the entrance to Singleton Hospital.
Swansea Bay Sports Park, Sketty Lane, Sketty, Swansea, SA28QB.
SBSP Bay is located off Fabian Way, the Sport Centre is within the accommodation block Talacharn (opposite the laundrette).
Swansea University Bay Campus, Fabian Way, Crymlyn Burrows, Swansea, SA1 8EN For further directions please see the SBSP website.
- Can I try before I buy?
We do not offer taster sessions but you can sign up for a Pay As You Go membership. With this membership, you only pay for the session you book onto so it’s a great way to test out the facilities.
- Do you offer multi-site memberships?
Yes! If you have a Gym or Swim Plus membership, you have access to both the Sport Swansea Singleton Gym and the Sport Swansea Bay Gym. You can switch your chosen location on the app and website to see what is available at each site to suit your needs.
- Who is eligible for concession rates?
- Swansea University Staff
- City and County of Swansea Staff
- Partners/Spouses of Swansea University Staff
- Partners/Spouses of City and County of Swansea Staff
- Non SU Students (full time)
- Under 16’s
- Emergency Services, Fire, Ambulance, Police, Coastguard
- Swansea Bay University Health Board Staff
- Over 60’s
- Alumni of Swansea University
- Exercise Referral (GP or other Health Professional Referred)
- Civil Service
- Passport To Leisure
- Max Card Holders
- Armed Forces Serving
- Armed Forces Veteran
- Carers supporting a participant
Please be aware all concession members will be required to provide proof of concession rate on their first visit to the facilities, this can include an identification card, referral or validation email. Please contact our staff via email@example.com with any questions.
- Where can I park?
Swansea Bay Sports Park
Pay and Display car parking.
Registered (SBSP Members) Non-Registered Up to 2 Hours £0.50p £2.00 Up to 4 Hours £1.00 £4.00 All Day £6.00 £6.00 Coaches Not Applicable Not Applicable Blue Badge Holders Free Free
Bay Campus Facilities
For information on parking at the Bay campus, click here.
- I’ve left something at Swansea Bay Sports Park, what should I do?
Not to worry, we do have a lost and found. Please get in touch with the relevant team below to try locate your items.
Telephone Number Email Address Reception Team 01792 513513 firstname.lastname@example.org Gym & Indoor Facilities Bay:
email@example.com Athletics and Hockey Centre & Outdoor Facilities 01792 602400 firstname.lastname@example.org
- Is there a Swansea Sports Park app?
Yes! Our app is available to download via the App Store or the Play Store by searching for Swansea Bay Sports Park. On the app, you can book and cancel all gym and swim sessions, see class availability, book to use a court or even hire outdoor facilities.
- What are you doing to keep Swansea Bay Sports Park Covid safe?
We are working hard to ensure the safety of our members and staff. Please read our Customer Guidance here.
- Swimming FAQs
- My child is about to start swimming lessons, what should I remember?
- Most importantly please don’t forget to tell us if you child has any medical conditions or special educational needs. It’s always helpful to have even the smallest piece of information to help us provide your child the best tuition possible.
- Long hair needs to be tied back and long fringes clipped, swim hats are ideal.
- Don’t send them in bikinis or baggy shorts – they hinder their progress. If your child needs appropriate swimwear we have some lovely options available to buy at Reception.
- At the end of each lesson your teacher will endeavour to provide you with brief feedback. If for any reason they don’t get to you, please do not hesitate to approach them if there is something you wish to discuss.
- Regular attendance is required for good development. Learning to swim is a lesson and like all lessons, practise is essential – time in the water after school or on weekends will really help.
- Some weeks your child will go into deeper water to assist with their development and to avoid complacency. Some may find this daunting, though please do not be concerned about this, they will be given the appropriate buoyancy aid where necessary and we will look after them very carefully.
- The last week of the course is a fun week, a reward for hard work over the course. Whilst this session appears less structured they will be learning new skills such as foundation moves for synchronised swimming, mini water polo and diving.
- What is Learn to Swim Wales (LTSW)?
Learn To Swim Wales is a seamless pathway from a baby’s first experience in the water with an adult, to children who are competent swimmers fully equipped to continue with aquatic activities for the rest of their lives. It has four distinctly branded areas:
- Splash Confidence Skills – Babies and toddlers – introduction to the aquatic environment and water
- Nofio Ysgol – Key Stage 2 School Swimming
- Wave Skills – Learn to Swim – learning and developing fundamental movement and aquatic skills
- Skills – Aquatic Disciplines – developing specific skills in the aquatic disciplines; swimming, water polo, diving, synchronised swimming and self-rescue.
- How does re-enrolment work?
Once registered on a course you have priority to rebook. On week 11 or 12 you will receive an email stating which class you or your child has been allocated. It will also give you a deadline to make any changes and a deadline for payment. If you pay by this date your/your child’s space is secure. Many customers pay as soon as they receive the email as deadline day is notoriously busy!
- What learn to swim plan does Aqua School use?
Wales National Pool Swansea uses Swim Wales’ Learn to Swim Wales framework (LTSW). Swim Wales are the Governing Body for Swimming in Wales.
- What happens if I can’t make the day/time allocated?
If you are unable to make the time/day allocated then we ask that you follow the instructions on the bottom of the email, by the deadline specified, in order to request a change. We will contact you when we can accommodate this. If we are unable to accommodate your request we will ring to discuss alternatives. Please note this maybe after the deadline but your allocated space will be secure until we contact you.
- Why can’t you ‘hold’ my place for me?
Due to high demand for our lessons, there is a very strict deadline for any booking alterations and payments. Failing to follow these dates (detailed in your email) could result in you losing your place.
We have over 700 customers in our children’s learn to swim programme. Each course some do not re-enrol for a variety of reasons. If we secure every place without payment many customer would be unable to make alterations and would be unable to accommodate new siblings/new customers. In order to be fair to all we have to be very strict with re-enrolments.
- You have our credit card details, so why not automatically debit the next course?
Unfortunately whilst we take your card details at point of purchase, our booking system does not allow us to store card details.
- How do new customers enroll?
New customers should contact our reception team for us to ascertain if you can be waitlisted or if you require an assessment. An assessment will allow you to be placed on the correct waitlist as it is very difficult to make changes once a course starts and you child may end up in a class above or below their ability without having one. It is important that you keep hold of your assessment slip. Once waitlisted you will be emailed once existing customers have been accommodated.
- When does a Swimmer Achieve an Award?
A student must pass ALL outcomes for that Wave or RLSS Stage before they achieve an award. The outcomes MUST be performed to a standard that is stipulated by the Governing Body for the teaching plan. Pupil report forms for most courses are given out the first week of re-enrollment and certificates are given out on the last week of the course.
- When my child achieves an award and moves up, will there be a place for them?
WNPS will guarantee a place for every child already in the system, however, we cannot guarantee the suitability of every day, time and course offered if your child is moving up.
- What method of communication do you use to let us know of changes and other important information?
Via email, Twitter, Facebook, Instagram, our noticeboards, members of staff, and very occasionally by letter.
- What should I do if I have a medical condition?
It is extremely important in a swimming pool environment to ensure that you are safe whilst having fun. If you have any medical condition which could affect your participation or safety then it is essential you let a lifeguard know, or if you are attending a staffed session, to let the instructor know. This is for all our sessions from Splash & Play to the more challenging long course Swim 4 Tri Session. It is also very important to inform an instructor if you are attending any fitness session, if you are pregnant as some aquacise/aquafit exercises can be detrimental to pregnancy.
- Sport Swansea Gym and Sports Centre FAQ
- Can someone show me how to use the equipment?
Check out our Induction Video here or ask a member of the team to show you how to work the equipment on your next visit.
- How do I book a class?
You can book any of our classes via the SBSP App or the website. It’s as simple as that!
- Do you have lockers?
We do have a limited amount of lockers available in the corridors around the gyms. We also have pigeonholes in the gym to store bags and coats.
Please ensure you clean the lockers/pigeonholes after use.
- Do you have changing facilities?
Singleton – Yes, we have several changing facilities within the Sports Centre. These can be located on the ground floor, before the squash court corridor (male) and on the left-hand side before the gym entrance (female). On the first floor, the changing is located just beyond the Sports Centre foyer, the first door on the left (male) and the second door on the left (female) along the balcony. We have disabled changing facilities located on the ground floor opposite the lift.
Bay – Yes, we have changing facilities at the Bay Sports Centre. These are located first door on your right past reception (male) and the first door on your left opposite the hydra chill (female). We also have two disabled toilets/changing rooms located before the reception and in the Cardio room.
We also have gender-neutral toilet/changing facilities in all Sport Swansea areas of the SBSP Singleton/Bay.
Please remember to wipe down benches/area after use.
- Do you do day passes?
We have a Pay As You Go option which is perfect if you want to test out the facilities or even if you don’t want to sign up for a contract. Take a look at this option here.
- Can I book the facilities for the half day/full day?
Yes, the Singleton and Bay Sports Halls can be booked for either half-day or full day. You can also hire the Muga pitches at SBSP Bay.
Contact the team here for more information.
- Athletics and Hockey Centre FAQ
- How to book the Indoor or Outdoor Track?
To book you must have an SBSP membership, to set up a PAYG membership which you can do here.
Bookings can be made on the app or via the Booking Portal. You must book in advance to use these facilities.
If a session is not available, this might be due to another booking. If you aren’t sure, please contact the team.
For exclusive hire please contact the team on email@example.com or call us on 01792 602400
- Can you hire equipment?
Yes – All athletics equipment is available to hire, but any Under 16’s must be accompanied by a qualified coach.
- Do you have lockers?
Yes – lockers are available to use at the Indoor track building.
- Do you have changing facilities?
Yes, changing facilities are available at the Indoor Track building-please see staff for access.
- How do I book the AstroTurf?
Please direct any AstroTurf enquiry to firstname.lastname@example.org.
- Where can I Park?
We have 2 car parks at the AHC, enter off Mumbles Road and drive up Cwm Farm Lane – post code SA2 9AU.